Elevate Your Customer Service

Easily manage customer service, repairs, replacements, and follow-ups with RedTail Service Ticketing

Key Features:

  • Create service ticket with optional error and remedy codes
  • Integrates with customer profiles
  • Track regular and serialized products requiring service
  • Add shop items to tickets
  • Add labour codes to tickets
  • Create work orders from service tickets
  • Settle work orders to sales transactions
  • Assign Tickets to Employees
  • Track according to Open Tickets, Closed Tickets, Cancelled Tickets, Settled Tickets, No Charge Tickets
  • Extensive search & data filtering
  • Track follow-up service
  • Monitor work in progress (WIP)