Technical Support

Technical support for all RedTail products is provided by our own in-house team based on annual support agreements (RSSA) or on a per call basis. POS hardware support for all equipment and peripherals purchased through RedTail POS Inc. is also included. Our partner, Breton Technologies, provides added technical assistance for non POS hardware, networking environments, and Internet and related services.


Operating Hours

Hours of Operation

Monday - Friday 8:30AM to 4:30PM AST
Closed all Canadian Holidays

Support Provided during holiday hours to customers with an RSSA subscription.

Research & Development

Ongoing R&D Activity

  • On Premise Point of Sale and Business Management Software
  • Online Ordering and Secure E-Commerce
  • Payment Integration with Canadian Payment Providers
  • RedTail SecurePay
  • RedTail Connect for Franchise Businesses

Product Advisories

RedTailSQL Releases

  • Current Releases
  • End of Life
  • Product Support

YouTube Self Help

Self Help


Software Downloads

  • RedTail POS and all modules
  • Pre-requisite software
  • Software Drivers